MainTotal number of Public Inquiries by month (includes phone, email, and letter inquiries)The Division of Drug Information within CDER is responsible for answering the public's questions about the regulatory mission of FDA. Questions arrive in the form of emails or postal mail. The public also calls the agency with many questions. This measure tracks the number of public inquiries CDER receives each month. It is CDER's goal to always respond to all public inquiries.<br>These measures have been retired as CDER has created new measures for FY13 which align to their four functional areas of 1) Regulatory Review and Drug Safety, 2) Drug Quality and Compliance, 3) Transparency and Public Outreach, and 4) Regulatory Science Research. </b>Number20102011FY 2011 Total: 95,5262012FY 2012 YTD: 17,405http://www.fda.gov/AboutFDA/Transparency/track/ucm206444.htmFDA-TRACK CDER DashboardMainNumber of phone inquires received in the monthThe Division of Drug Information within CDER is responsible for answering the public's questions about the regulatory mission of FDA. Questions arrive in the form of emails or postal mail. The public also calls the agency with many questions. This measure tracks the number of public inquiries CDER receives each month. It is CDER's goal to always respond to all public inquiries.Number20102011FY 2011 Total: 72,3202012FY 2012 YTD: 13,297SubNumber of phone inquires received in the monthPercent of phone calls with first contact resolution (i.e., phone call answered by FDA staff and response given; this statistic does not include phone calls received during non-business hours)Percent010020100100201112-month average: 70%2012FY 2012 3-month average: 76%MainNumber of email inquires received in the monthThe Division of Drug Information within CDER is responsible for answering the public's questions about the regulatory mission of FDA. Questions arrive in the form of emails or postal mail. The public also calls the agency with many questions. This measure tracks the number of public inquiries CDER receives each month. It is CDER's goal to always respond to all public inquiries.Number20102011FY 2011 Total: 21,4322012FY 2012 YTD: 3,886SubNumber of email inquires received in the monthPercent of emails responded to in 48 hours in the monthPercentcolumn01002010010020111002012MainNumber of letter correspondence received by CDER's Office of Communication in the month (30 day due date from time of receipt for a response by CDER's Office of CommunicationsThe Division of Drug Information within CDER is responsible for answering the public's questions about the regulatory mission of FDA. Questions arrive in the form of emails or postal mail. The public also calls the agency with many questions. This measure tracks the number of public inquiries CDER receives each month. It is CDER's goal to always respond to all public inquiries.Number20102011FY 2011 Total: 1,7742012FY 2012 YTD: 276