<?xml version="1.0" encoding="utf-8" standalone="no"?>
<measures>
  <measure>
    <type>Main</type>
    <parent-measure></parent-measure>
    <title>Percentage of successful call backs completed during the month which are within an established acceptable timeframe (1)</title>
    <dictionary>OCM will perform monthly tests of the effectiveness of FDA’s system for contacting agency officials nationwide, after-hours, in the event of an emergency.  Reporting indicates the percentage of response within 30 minutes.</dictionary>
    <dictionary>&lt;i&gt;Information is current as of December 31, 2012&lt;/i&gt;</dictionary>
    <footnotes>
      <note>(1) Beginning April 2011, OCM will perform tests on a monthly basis. Prior to this, OCM performed tests on a quarterly basis.</note>
    </footnotes>
    <measure-description>Percent</measure-description>
    <chart-type>column</chart-type>
    <chart-color></chart-color>
    <right-min></right-min>
    <right-max></right-max>
    <fiscal-year>
      <chart-min>0</chart-min>
      <chart-max>100</chart-max>
      <title>2010</title>
      <target-header></target-header>
      <target-description></target-description>
      <summary></summary>
      <time>
        <frame>Oct – Nov 2009</frame>
        <target>90</target>
        <value>66</value>
      </time>
      <time>
        <frame>Dec – Feb 2010</frame>
        <target>90</target>
        <value>-</value>
      </time>
      <time>
        <frame>Mar – May 2010</frame>
        <target>90</target>
        <value>81</value>
      </time>
      <time>
        <frame>Jun – Sep 2010</frame>
        <target>90</target>
        <value>66</value>
      </time>
    </fiscal-year>
    <fiscal-year>
      <chart-min>0</chart-min>
      <chart-max>100</chart-max>
      <title>2011</title>
      <target-header></target-header>
      <target-description></target-description>
      <summary></summary>
      <time>
        <frame>Oct – Dec 2010</frame>
        <target>90</target>
        <value>67</value>
      </time>
      <time>
        <frame>Jan – Mar 2011</frame>
        <target>90</target>
        <value>86</value>
      </time>
      <time>
        <frame>Apr 2011</frame>
        <target>90</target>
        <value>72</value>
      </time>
      <time>
        <frame>May 2011</frame>
        <target>90</target>
        <value>43</value>
      </time>
      <time>
        <frame>Jun 2011</frame>
        <target>90</target>
        <value>100</value>
      </time>
      <time>
        <frame>Jul 2011</frame>
        <target>90</target>
        <value>86</value>
      </time>
      <time>
        <frame>Aug 2011</frame>
        <target>90</target>
        <value>100</value>
      </time>
      <time>
        <frame>Sep 2011</frame>
        <target>90</target>
        <value>100</value>
      </time>
    </fiscal-year>
    <fiscal-year>
      <chart-min></chart-min>
      <chart-max></chart-max>
      <title>2012</title>
      <target-header>Target</target-header>
      <target-description></target-description>
      <summary>FY 2012 Overall: 87%</summary>
      <time>
        <frame>Oct 2011</frame>
        <target>90</target>
        <value>100</value>
      </time>
      <time>
        <frame>Nov 2011</frame>
        <target>90</target>
        <value>86</value>
      </time>
      <time>
        <frame>Dec 2011</frame>
        <target>90</target>
        <value>57</value>
      </time>
      <time>
        <frame>Jan 2012</frame>
        <target>90</target>
        <value>86</value>
      </time>
      <time>
        <frame>Feb 2012</frame>
        <target>90</target>
        <value>100</value>
      </time>
      <time>
        <frame>Mar 2012</frame>
        <target>90</target>
        <value>57</value>
      </time>
      <time>
        <frame>Apr 2012</frame>
        <target>90</target>
        <value>100</value>
      </time>
      <time>
        <frame>May 2012</frame>
        <target>90</target>
        <value>100</value>
      </time>
      <time>
        <frame>Jun 2012</frame>
        <target>90</target>
        <value>57</value>
      </time>
      <time>
        <frame>Jul 2012</frame>
        <target>90</target>
        <value>100</value>
      </time>
      <time>
        <frame>Aug 2012</frame>
        <target>90</target>
        <value>100</value>
      </time>
      <time>
        <frame>Sep 2012</frame>
        <target>90</target>
        <value>100</value>
      </time>
    </fiscal-year>
<fiscal-year>
      <chart-min>0</chart-min>
      <chart-max>100</chart-max>
      <title>2013</title>
      <target-header></target-header>
      <target-description></target-description>
      <summary>FY 2013 YTD Average: 84%</summary>
      <time>
        <frame>Oct 2012</frame>
        <target></target>
        <value>71</value>
      </time>
      <time>
        <frame>Nov 2012</frame>
        <target></target>
        <value>80</value>
      </time>
      <time>
        <frame>Dec 2012</frame>
        <target></target>
        <value>100</value>
      </time>
      <time>
        <frame>Jan 2013</frame>
        <target></target>
        <value>N/A</value>
      </time>
      <time>
        <frame>Feb 2013</frame>
        <target></target>
        <value>N/A</value>
      </time>
      <time>
        <frame>Mar 2013</frame>
        <target></target>
        <value>N/A</value>
      </time>
      <time>
        <frame>Apr 2013</frame>
        <target></target>
        <value>N/A</value>
      </time>
      <time>
        <frame>May 2013</frame>
        <target></target>
        <value>N/A</value>
      </time>
      <time>
        <frame>Jun 2013</frame>
        <target></target>
        <value>N/A</value>
      </time>
      <time>
        <frame>Jul 2013</frame>
        <target></target>
        <value>N/A</value>
      </time>
      <time>
        <frame>Aug 2013</frame>
        <target></target>
        <value>N/A</value>
      </time>
      <time>
        <frame>Sep 2013</frame>
        <target></target>
        <value>N/A</value>
      </time>
    </fiscal-year>
  </measure>
  <related-links>
    <link>
      <url>http://www.fda.gov/AboutFDA/Transparency/track/ucm206211.htm</url>
      <text>FDA-TRACK OC Administrative Offices Dashboard</text>
    </link>
  </related-links>
  <glossary></glossary>
</measures>਍††਍਍਍਍਍਍਍