MainWhen browsing the FDA website, visitors are randomly asked to complete a survey evaluating customer satisfaction factors in areas like look-and-feel, search, navigation, content, site performance, and transparency. Using the American Customer Satisfaction Index (ACSI) methodology, a score is assigned to monthly survey results (2).(1) Tracking against this measure did not begin until November 2010.(2) The American Customer Satisfaction Index (ACSI) is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.Numbercolumn

FY 2011 Average Score: 66

Nov 201069Dec 201066Jan 201166Feb 201167Mar 201165Apr 201167May 201167Jun 201168Jul 201165Aug 201165Sep 201168

FY 2012 Average Score: 68

Oct 20117068Nov 20117068Dec 20117068Jan 20127066Feb 20127068Mar 20127069Apr 20127067May 201270Jun 201270Jul 201270Aug 201270Sep 201270SubOverall website score (1)Numbercolumn100

FY 2011 Average Score: 66

Nov 201076Dec 201069Jan 201171Feb 201166Mar 201165Apr 201163May 201165Jun 201167Jul 201160Aug 201168Sep 201170

FY 2012 Average Score: 68

Oct 20117066Nov 20117072Dec 20117065Jan 20127069Feb 20127067Mar 20127071Apr 20127063May 201270Jun 201270Jul 201270Aug 201270Sep 201270SubOverall website score (1)Numbercolumn100

FY 2011 Average Score: 64

Nov 201069Dec 201062Jan 201163Feb 201167Mar 201164Apr 201165May 201165Jun 201167Jul 201161Aug 201164Sep 201164

FY 2012 Average Score: 66

Oct 20117066Nov 20117066Dec 20117066Jan 20127061Feb 20127069Mar 20127068Apr 20127065May 201270Jun 201270Jul 201270Aug 201270Sep 201270SubOverall website score (1)Numbercolumn100

FY 2011 Average Score: 66

Nov 201067Dec 201066Jan 201166Feb 201168Mar 201162Apr 201162May 201165Jun 201174Jul 201168Aug 201164Sep 201167

FY 2012 Average Score: 67

Oct 20117065Nov 20117067Dec 20117062Jan 20127066Feb 20127066Mar 20127073Apr 20127068May 201270Jun 201270Jul 201270Aug 201270Sep 201270SubOverall website score (1)Numbercolumn100

FY 2011 Average Score: 64

Nov 201064Dec 201064Jan 201161Feb 201163Mar 201163Apr 201164May 201165Jun 201166Jul 201166Aug 201162Sep 201169

FY 2012 Average Score: 66

Oct 20117070Nov 20117067Dec 20117067Jan 20127066Feb 20127064Mar 20127064Apr 20127064May 201270Jun 201270Jul 201270Aug 201270Sep 201270SubOverall website score (1)Numbercolumn100

FY 2011 Average Score: 69

Nov 201066Dec 201062Jan 201165Feb 201168Mar 201167Apr 201171May 201172Jun 201174Jul 201169Aug 201163Sep 201173

FY 2012 Average Score: 76

Oct 20117068Nov 20117075Dec 20117073Jan 20127075Feb 20127077Mar 20127083Apr 20127078May 201270Jun 201270Jul 201270Aug 201270Sep 201270SubOverall website score (1)Numbercolumn100

FY 2011 Average Score: 69

Nov 201068Dec 201067Jan 201171Feb 201172Mar 201165Apr 201171May 201171Jun 201174Jul 201162Aug 201168Sep 201165

FY 2012 Average Score: 69

Oct 20117067Nov 20117069Dec 20117071Jan 20127071Feb 20127073Mar 20127067Apr 20127066May 201270Jun 201270Jul 201270Aug 201270Sep 201270http://www.fda.gov/AboutFDA/Transparency/track/ucm206211.htmFDA-TRACK OC Administrative Offices Dashboard਍††਍਍਍਍਍਍਍