Main Facility Management Services – Median number of business days from service ticket opened to service ticket closed within the month (1) The Office of Management - Office of Shared Services (OSS) functions as an internal support office for all FDA centers. Service tickets are recorded to track customer issues until they are resolved. Services that are provided by OSS range from facility management, financial management, fleet and mail services, etc. These services impact the public health indirectly through the centers that OSS supports. The desired trend is to reduce the average number of life cycle business days for services tickets. (1) A closed ticket indicates a completed ticket. Service tickets categorized as employee locator service or wrong number are excluded from this measure. Median 0 2010 0 2011 2012 Main Acquisition, Contracts, and Grants Services - Median number of business days from service ticket opened to service ticket closed within the month Median 0 2010 0 2011 2012 Main Finance and Travel Services - Median number of business days from service ticket opened to service ticket closed within the month Median 0 2010 0 2011 2012 Main Office of Equal Employment Opportunity (OEEO) - Median number of business days from service ticket opened to service ticket closed within the month Median 0 2010 0 2011 2012 Main Other (Fleet Management, Mail) - Median number of business days from service ticket opened to service ticket closed within the month (2) (2) Beginning in April 2011, eArrive metrics are reported separate from the “Other” service ticket category. Median 0 2010 0 2011 2012 Main eArrive - Median number of business days from service ticket opened to service ticket closed within the month (2) (2) Beginning in April 2011, eArrive metrics are reported separate from the “Other” service ticket category. Median dotted 0 2011 2012 http://www.fda.gov/AboutFDA/Transparency/track/ucm206310.htm FDA-TRACK Office of Operations Dashboard ਍††਍਍਍਍਍਍਍