Main The Office of Management - Office of Shared Services (OSS) functions as an internal support office for all FDA centers. Service tickets are recorded to track customer issues until they are resolved. Services that are provided by OSS range from facility management, financial management, fleet and mail services, etc. These services impact the public health indirectly through the centers that OSS supports. The desired trend is to reduce the average number of life cycle business days for services tickets. (1) Service tickets categorized as employee locator service or wrong number are excluded from this measure. Number column

Oct 2009 2,039 Nov 2009 1,907 Dec 2009 2,071 Jan 2010 2,306 Feb 2010 1,550 Mar 2010 1,615 Apr 2010 2,129 May 2010 1,903 Jun 2010 2,387 Jul 2010 2,368 Aug 2010 1,806 Sep 2010 2,069

Oct 2010 2,479 Nov 2010 1,929 Dec 2010 1,166 Jan 2011 1,174 Feb 2011 920 Mar 2011 965 Apr 2011 802 May 2011 773 Jun 2011 769 Jul 2011 774 Aug 2011 709 Sep 2011 865

Oct 2011 838 Nov 2011 829 Dec 2011 909 Jan 2012 733 Feb 2012 775 Mar 2012 696 Apr 2012 690 May 2012 823 Jun 2012 821 Jul 2012 981 Aug 2012 1,180 Sep 2012 http://www.fda.gov/AboutFDA/Transparency/track/ucm206310.htm FDA-TRACK Office of Operations Dashboard ਍††਍਍਍਍਍਍਍