Main Median number of hours to resolve Severity One outages which occurred within the month (1) The Office of Information Management provides and manages information technology (IT) and other related services to ensure FDA can carry out its mission of promoting and protecting public health in an efficient, effective, productive, and timely manner. One of the ways OIM ensures that FDA employees are able to sustain a high level of productivity is to resolve IT related issues as quickly as possible. Severity One outages are defined as a global failure where work is halted or a potential halt of work for multiple customers on a floor, building or entire Center. OIM tracks the number of Severity One outages that are received during the month and the median number of hours it took for OIM to resolve the issue. OIM strives to reduce the number of hours it takes to resolve Severity One outages and return services to our customers. (1) An outage is resolved when the applicable service ticket is closed. Median line 0 2010 0 2011 2012 Main Number of Severity One outages reported in the month Number 2010 FY 2010 Total: 972 2011 FY 2011 Total: 1,091 2012 FY 2012 Overall: 653 http://www.fda.gov/AboutFDA/Transparency/track/ucm206310.htm FDA-TRACK Office of Operations Dashboard ਍††਍਍਍਍਍਍਍