MainThe Office of Information Management provides and manages information technology (IT) and other related services to ensure FDA can carry out its mission of promoting and protecting public health in an efficient, effective, productive, and timely manner. One of the ways OIM ensures that FDA employees are able to sustain a high level of productivity is to respond to IT related issues as quickly as possible. OIM monitors IT outages and strives to respond to at least 97% of the outages within 3 hours of identification.(1) This measure was completed in September 2010.Percent0100

FY 2010 Overall: 98%

Oct 200997100Nov 200997100Dec 200997100Jan 201097100Feb 201097100Mar 20109777Apr 201097100May 201097100Jun 201097100Jul 201097100Aug 201097100Sep 201097100SubPercent of IT related outages which were responded to within 3 hours this month (1)Number0

FY 2010 Total: 319

Oct 200921Nov 200914Dec 200925Jan 201015Feb 201013Mar 201017Apr 201023May 201033Jun 201038Jul 201036Aug 201030Sep 201054SubPercent of IT related outages which were responded to within 3 hours this month (1)Number0

FY 2010 Total: 324

Oct 200921Nov 200914Dec 200925Jan 201015Feb 201013Mar 201022Apr 201023May 201033Jun 201038Jul 201036Aug 201030Sep 201054http://www.fda.gov/AboutFDA/Transparency/track/ucm206310.htmFDA-TRACK Office of Operations Dashboard