Implement the revised FMD-119 in the District Offices, train the consumer complaint coordinators and/or designees, and monitor the effectiveness of the revised procedures. COMPLETED ON TRACK 1. Assemble a team of SME to conduct a review and evaluate new process 4/2/2012 Completed 4/2/2012 2. Assess the consumer complaint workload per district to determine the resources needed to implement the revised FMD 5/1/2012 Completed 5/9/2012 3. Develop a training conference for consumer complaint coordinators and/or designees in order to facilitate the standardization of the consumer complaint process 6/1/2012 Completed 6/1/2012 4. Conduct training conference for Consumer Complaint SCSOs to learn new process 9/30/2012 Completed 9/12/2012 5. Analyze and monitor the effectiveness of the revised procedure 12/30/2012 Completed 10/26/2012 http://www.fda.gov/AboutFDA/Transparency/track/ucm204013.htm FDA-TRACK ORA Dashboard ਍††਍਍਍਍਍਍਍