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U.S. Department of Health and Human Services

About FDA

FDA Website Search Improvements

Description: Implement website search improvement tactics on FDA's website.

Public Health Outcome: This project will faciliate an improved user experience.

Accomplishment: While over 55% of visitors to FDA.gov utilize the search capability, improving the search capability in 2013 was a top priority. To improve search capabilities, OEA focused on the following three areas: 1) adding search filters - this was the search improvement most frequently requested by FDA’s visitors and allows users to limit their search results by product area, such as drugs or food; 2) archiving older pages - sometimes, a search on FDA.gov would yield pages of links to documents from years ago, which visitors found frustrating; and 3) improving search usability - OEA updated both FDA’s search page and search results page based on the latest best practices in web usability. As a result of these changes, FDA’s search satisfaction score (as measured by the American Customer Satisfaction Index (ACSI)) has improved from a 69 in mid-2012 to a 78 in December 2013.

Briefing Status: COMPLETED

Prior Briefing Status: COMPLETED

Milestone DescriptionMilestone DateMilestone StatusMilestone Completion Date

A. Implement agency-wide campaign to de-clutter FDA's external website

1/1/2013

Completed 1/1/2013

B. Establish schedules for reviewing and cleaning up web content

2/1/2013

Completed 2/1/2013

C. Establish and deploy a web archiving capability for FDA

3/1/2013

Completed 3/1/2013

D. Archive 10% of FDA web pages and files

9/30/2013

Completed 9/30/2013

E. Provide additional options for filtering search results

10/31/2013

Completed 10/18/2013

Key Projects Legend

Milestone StatusDefinition
Not Yet StartedWork for specific milestone has not yet been started.
CompletedMilestone and/or overall project is completed.
On TrackMilestone - On track for completion by milestone deadline. Quarter status - Project is on track for completion based on overall milestone status.
On HoldMilestone - On hold, but deadline for completion has not passed. Quarter status - Project is on hold, based on overall milestone status.
DelayedMilestone - Delayed as it has not been completed and deadline has passed. Quarter status - Project is delayed based on overall milestone status.

Glossary

Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.