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Total number of Public Inquiries by month (includes phone, email, and letter inquiries)

Dictionary: The Division of Drug Information within CDER is responsible for answering the public's questions about the regulatory mission of FDA. Questions arrive in the form of emails or postal mail. The public also calls the agency with many questions. This measure tracks the number of public inquiries CDER receives each month. It is CDER's goal to always respond to all public inquiries.

These measures have been retired as CDER has created new measures for FY13 which align to their four functional areas of 1) Regulatory Review and Drug Safety, 2) Drug Quality and Compliance, 3) Transparency and Public Outreach, and 4) Regulatory Science Research.

• FY 2010
• FY 2011
• FY 2012
• All

Number of phone inquires received in the month

Dictionary: The Division of Drug Information within CDER is responsible for answering the public's questions about the regulatory mission of FDA. Questions arrive in the form of emails or postal mail. The public also calls the agency with many questions. This measure tracks the number of public inquiries CDER receives each month. It is CDER's goal to always respond to all public inquiries.

Percent of phone calls with first contact resolution (i.e., phone call answered by FDA staff and response given; this statistic does not include phone calls received during non-business hours)

Fiscal Year - 2012

Time	Target	Percent
Oct 2011	N/A	75
Nov 2011	N/A	76
Dec 2011	N/A	77
Jan 2012	N/A	TBD
Feb 2012	N/A	TBD
Mar 2012	N/A	TBD
Apr 2012	N/A	TBD
May 2012	N/A	TBD
Jun 2012	N/A	TBD
Jul 2012	N/A	TBD
Aug 2012	N/A	TBD
Sep 2012	N/A	TBD

FY 2012 3-month average: 76%

Number of email inquires received in the month

Dictionary: The Division of Drug Information within CDER is responsible for answering the public's questions about the regulatory mission of FDA. Questions arrive in the form of emails or postal mail. The public also calls the agency with many questions. This measure tracks the number of public inquiries CDER receives each month. It is CDER's goal to always respond to all public inquiries.

Percent of emails responded to in 48 hours in the month

Fiscal Year - 2012

Time	Target	Percent
Oct 2011	N/A	100
Nov 2011	N/A	100
Dec 2011	N/A	100
Jan 2012	N/A	TBD
Feb 2012	N/A	TBD
Mar 2012	N/A	TBD
Apr 2012	N/A	TBD
May 2012	N/A	TBD
Jun 2012	N/A	TBD
Jul 2012	N/A	TBD
Aug 2012	N/A	TBD
Sep 2012	N/A	TBD

Number of letter correspondence received by CDER's Office of Communication in the month (30 day due date from time of receipt for a response by CDER's Office of Communications

Dictionary: The Division of Drug Information within CDER is responsible for answering the public's questions about the regulatory mission of FDA. Questions arrive in the form of emails or postal mail. The public also calls the agency with many questions. This measure tracks the number of public inquiries CDER receives each month. It is CDER's goal to always respond to all public inquiries.