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U.S. Department of Health and Human Services

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Percentage of correspondence responded to within the month

Dictionary: The Office of the Center Director is responsible for answering the public's and Congress’ questions about the work done by FDA/CVM. This measure tracks the Office of the Center Director’s timeliness in completing referrals as tracked by the AIMS system and Office of Legislation which are related to all Congressional correspondence. Congressional correspondences include: general information requests, constituent related requests, letters expressing concerns from Congress, questions for the record related to hearings, briefing requests, technical and document requests.

The Office of the Center Director is responsible for answering the public's questions about the work done by FDA/CVM. This measure tracks the Office of the Center Director’s timeliness in completing referrals related to all non-Congressional correspondence. Non-Congressional letter correspondences include: public inquiries received by the Secretary, Commissioner, and Center Director regarding: general information requests, expertise of a specific subject/issue, pre and post approvals, hot topic items, and any other CVM related issues.

Information is current as of March 31, 2014.

Fiscal Year - 2011

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TimeTargetPercent
Oct 201095100
Nov 201095100
Dec 201095100
Jan 201195100
Feb 201195100
Mar 20119597
Apr 201195100
May 201195100
Jun 201195100
Jul 201195100
Aug 201195100
Sep 201195100

FY 2011 Overall: 99%

Total number of correspondence received within the month

Fiscal Year - 2011
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TimeTargetNumber
Oct 2010N/A25
Nov 2010N/A18
Dec 2010N/A13
Jan 2011N/A24
Feb 2011N/A24
Mar 2011N/A35
Apr 2011N/A20
May 2011N/A21
Jun 2011N/A22
Jul 2011N/A14
Aug 2011N/A22
Sep 2011N/A28

FY 2011 Total: 266

Total number of correspondence responded to within the month

Fiscal Year - 2011
Skip graphic and jump to text data.

TimeTargetNumber
Oct 2010N/A25
Nov 2010N/A18
Dec 2010N/A13
Jan 2011N/A24
Feb 2011N/A24
Mar 2011N/A34
Apr 2011N/A20
May 2011N/A21
Jun 2011N/A22
Jul 2011N/A14
Aug 2011N/A22
Sep 2011N/A27

FY 2011 Total: 264

Glossary

Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.