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U.S. Department of Health and Human Services

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Percentage of correspondence responded to within the month

Dictionary: The Office of the Center Director is responsible for answering the public's and Congress’ questions about the work done by FDA/CVM. This measure tracks the Office of the Center Director’s timeliness in completing referrals as tracked by the AIMS system and Office of Legislation which are related to all Congressional correspondence. Congressional correspondences include: general information requests, constituent related requests, letters expressing concerns from Congress, questions for the record related to hearings, briefing requests, technical and document requests.

The Office of the Center Director is responsible for answering the public's questions about the work done by FDA/CVM. This measure tracks the Office of the Center Director’s timeliness in completing referrals related to all non-Congressional correspondence. Non-Congressional letter correspondences include: public inquiries received by the Secretary, Commissioner, and Center Director regarding: general information requests, expertise of a specific subject/issue, pre and post approvals, hot topic items, and any other CVM related issues.

Information is current as of March 31, 2014.

Fiscal Year - 2013

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TimeTargetPercent
Oct 201295100
Nov 201295100
Dec 20129586
Jan 201395100
Feb 201395100
Mar 201395100
Apr 201395100
May 201395100
Jun 201395100
Jul 201395100
Aug 201395100
Sep 201395100

FY 2013 Overall: 99

Total number of correspondence received within the month

Fiscal Year - 2013
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TimeTargetNumber
Oct 2012N/A13
Nov 2012N/A11
Dec 2012N/A14
Jan 2013N/A31
Feb 2013N/A19
Mar 2013N/A10
Apr 2013N/A19
May 2013N/A25
Jun 2013N/A16
Jul 2013N/A9
Aug 2013N/A20
Sep 2013N/A16

FY 2013 Total: 202

Total number of correspondence responded to within the month

Fiscal Year - 2013
Skip graphic and jump to text data.

TimeTargetNumber
Oct 2012N/A13
Nov 2012N/A11
Dec 2012N/A12
Jan 2013N/A31
Feb 2013N/A19
Mar 2013N/A10
Apr 2013N/A19
May 2013N/A25
Jun 2013N/A16
Jul 2013N/A9
Aug 2013N/A20
Sep 2013N/A16

FY 2013 Total: 200

Glossary

Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.