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Percentage of successful call backs completed during the month which are within an established acceptable timeframe (1)
Dictionary: OCM will perform monthly tests of the effectiveness of FDA’s system for contacting agency officials nationwide, after-hours, in the event of an emergency. Reporting indicates the percentage of response within 30 minutes.
Information is current as of December 31, 2012
Fiscal Year - 2013
| Time | Target | Percent |
|---|---|---|
| Oct 2012 | N/A | 71 |
| Nov 2012 | N/A | 80 |
| Dec 2012 | N/A | 100 |
| Jan 2013 | N/A | N/A |
| Feb 2013 | N/A | N/A |
| Mar 2013 | N/A | N/A |
| Apr 2013 | N/A | N/A |
| May 2013 | N/A | N/A |
| Jun 2013 | N/A | N/A |
| Jul 2013 | N/A | N/A |
| Aug 2013 | N/A | N/A |
| Sep 2013 | N/A | N/A |
FY 2013 YTD Average: 84%
Footnotes
- (1) Beginning April 2011, OCM will perform tests on a monthly basis. Prior to this, OCM performed tests on a quarterly basis.
Glossary
Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.
