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U.S. Department of Health and Human Services

About FDA

Percentage of successful call backs completed during the month which are within an established acceptable timeframe (1)

Dictionary: OCM will perform monthly tests of the effectiveness of FDA’s system for contacting agency officials nationwide, after-hours, in the event of an emergency. Reporting indicates the percentage of response within 30 minutes.

Information is current as of December 31, 2013

Fiscal Year - 2011

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TimeTargetPercent
Oct – Dec 20109067
Jan – Mar 20119086
Apr 20119072
May 20119043
Jun 201190100
Jul 20119086
Aug 201190100
Sep 201190100

FY 2011 Total: 82%

Footnotes

  • (1) Beginning April 2011, OCM will perform tests on a monthly basis. Prior to this, OCM performed tests on a quarterly basis.

Glossary

Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.