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Percentage of successful call backs completed during the month which are within an established acceptable timeframe (1)
Dictionary: OCM will perform monthly tests of the effectiveness of FDA’s system for contacting agency officials nationwide, after-hours, in the event of an emergency. Reporting indicates the percentage of response within 30 minutes.
Information is current as of December 31, 2012
Fiscal Year - 2012
| Time | Target | Percent |
|---|---|---|
| Oct 2011 | 90 | 100 |
| Nov 2011 | 90 | 86 |
| Dec 2011 | 90 | 57 |
| Jan 2012 | 90 | 86 |
| Feb 2012 | 90 | 100 |
| Mar 2012 | 90 | 57 |
| Apr 2012 | 90 | 100 |
| May 2012 | 90 | 100 |
| Jun 2012 | 90 | 57 |
| Jul 2012 | 90 | 100 |
| Aug 2012 | 90 | 100 |
| Sep 2012 | 90 | 100 |
FY 2012 Overall: 87%
Footnotes
- (1) Beginning April 2011, OCM will perform tests on a monthly basis. Prior to this, OCM performed tests on a quarterly basis.
Glossary
Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.
