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U.S. Department of Health and Human Services

About FDA

Percentage of successful call backs completed during the month which are within an established acceptable timeframe (1)

Dictionary: OCM will perform monthly tests of the effectiveness of FDA’s system for contacting agency officials nationwide, after-hours, in the event of an emergency. Reporting indicates the percentage of response within 30 minutes.

Information is current as of December 31, 2013

Fiscal Year - 2014

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Oct 2013N/A100
Nov 2013N/A80
Dec 2013N/A100
Jan 2014N/ATBD
Feb 2014N/ATBD
Mar 2014N/ATBD
Apr 2014N/ATBD
May 2014N/ATBD
Jun 2014N/ATBD
Jul 2014N/ATBD
Aug 2014N/ATBD
Sep 2014N/ATBD

FY 2014 YTD: 93%


  • (1) Beginning April 2011, OCM will perform tests on a monthly basis. Prior to this, OCM performed tests on a quarterly basis.


Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.