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U.S. Department of Health and Human Services

About FDA

Average American Customer Satisfaction Index (ACSI) evaluation score from surveys completed on the mobile site during the month

Dictionary: The American Customer Satisfaction Index (ACSI) is a comprehensive reflection of the citizen experience with federal government websites, and it serves as a critical checkpoint for evaluating the success and performance of the federal government’s online initiatives. Visitors to federal government websites are randomly presented with online satisfaction surveys when navigating through the sites and the survey assigns an overall customer satisfaction score based on several individual elements that comprise satisfaction, like content, search, navigation, and site performance. For 2013, FDA received over 9800 completed surveys. This demonstrates that citizens are willing to share their voices to help FDA improve. The use of the ACSI methodology and technology then enables agency leaders to determine which website improvements will have the greatest impact on future usage and recommendations. An ACSI score of 72 is the average score for federal agencies.

Information is current as of March 31, 2014

Fiscal Year - 2014

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TimeTargetAverage
Oct 2013N/AN/A
Nov 2013N/AN/A
Dec 2013N/A77
Jan 2014N/A78
Feb 2014N/A76
Mar 2014N/A75
Apr 2014N/ATBD
May 2014N/ATBD
Jun 2014N/ATBD
Jul 2014N/ATBD
Aug 2014N/ATBD
Sep 2014N/ATBD

FY 2014 YTD: 77

Glossary

Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.