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U.S. Department of Health and Human Services

About FDA

Number of FDA website surveys completed during the month (1)

Dictionary: When browsing the FDA website, visitors are randomly asked to complete a survey evaluating customer satisfaction factors in areas like look-and-feel, search, navigation, content, site performance, and transparency. Using the American Customer Satisfaction Index (ACSI) methodology, a score is assigned to monthly survey results.

Fiscal Year - 2011

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Nov 2010N/A1,745
Dec 2010N/A1,145
Jan 2011N/A1,447
Feb 2011N/A1,464
Mar 2011N/A1,610
Apr 2011N/A1,202
May 2011N/A1,138
Jun 2011N/A1,197
Jul 2011N/A978
Aug 2011N/A986
Sep 2011N/A1,089

FY 2011 Total: 14,001


  • (1) Tracking against this measure did not begin until November 2010


Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.