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U.S. Department of Health and Human Services

About FDA

Number of FDA website surveys completed during the month (1)

Dictionary: When browsing the FDA website, visitors are randomly asked to complete a survey evaluating customer satisfaction factors in areas like look-and-feel, search, navigation, content, site performance, and transparency. Using the American Customer Satisfaction Index (ACSI) methodology, a score is assigned to monthly survey results.

Fiscal Year - 2012

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Oct 2011N/A1,115
Nov 2011N/A1,063
Dec 2011N/A837
Jan 2012N/A923
Feb 2012N/A920
Mar 2012N/A842
Apr 2012N/A806
May 2012N/ATBD
Jun 2012N/ATBD
Jul 2012N/ATBD
Aug 2012N/ATBD
Sep 2012N/ATBD

FY 2012 YTD: 6,506


  • (1) Tracking against this measure did not begin until November 2010


Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.