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U.S. Department of Health and Human Services

About FDA

Overall website score (1)

Dictionary: When browsing the FDA website, visitors are randomly asked to complete a survey evaluating customer satisfaction factors in areas like look-and-feel, search, navigation, content, site performance, and transparency. Using the American Customer Satisfaction Index (ACSI) methodology, a score is assigned to monthly survey results (2).

Fiscal Year - 2012

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TimeTargetNumber
Oct 20117068
Nov 20117068
Dec 20117068
Jan 20127066
Feb 20127068
Mar 20127069
Apr 20127067
May 201270TBD
Jun 201270TBD
Jul 201270TBD
Aug 201270TBD
Sep 201270TBD

FY 2012 Average Score: 68

Footnotes

  • (1) Tracking against this measure did not begin until November 2010.
  • (2) The American Customer Satisfaction Index (ACSI) is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.

Overall Center for Biologics Evaluation and Research (CBER) score (1)

Fiscal Year - 2012
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TimeTargetNumber
Oct 20117066
Nov 20117072
Dec 20117065
Jan 20127069
Feb 20127067
Mar 20127071
Apr 20127063
May 201270TBD
Jun 201270TBD
Jul 201270TBD
Aug 201270TBD
Sep 201270TBD

FY 2012 Average Score: 68

Overall Center for Drugs Evaluation and Research (CDER) score (1)

Fiscal Year - 2012
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TimeTargetNumber
Oct 20117066
Nov 20117066
Dec 20117066
Jan 20127061
Feb 20127069
Mar 20127068
Apr 20127065
May 201270TBD
Jun 201270TBD
Jul 201270TBD
Aug 201270TBD
Sep 201270TBD

FY 2012 Average Score: 66

Overall Center for Devices and Radiological Health (CDRH) score (1)

Fiscal Year - 2012
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TimeTargetNumber
Oct 20117065
Nov 20117067
Dec 20117062
Jan 20127066
Feb 20127066
Mar 20127073
Apr 20127068
May 201270TBD
Jun 201270TBD
Jul 201270TBD
Aug 201270TBD
Sep 201270TBD

FY 2012 Average Score: 67

Overall Center for Food Safety and Nutrition (CFSAN) score (1)

Fiscal Year - 2012
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TimeTargetNumber
Oct 20117070
Nov 20117067
Dec 20117067
Jan 20127066
Feb 20127064
Mar 20127064
Apr 20127064
May 201270TBD
Jun 201270TBD
Jul 201270TBD
Aug 201270TBD
Sep 201270TBD

FY 2012 Average Score: 66

Overall Center for Tobacco (CTP) score (1)

Fiscal Year - 2012
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TimeTargetNumber
Oct 20117068
Nov 20117075
Dec 20117073
Jan 20127075
Feb 20127077
Mar 20127083
Apr 20127078
May 201270TBD
Jun 201270TBD
Jul 201270TBD
Aug 201270TBD
Sep 201270TBD

FY 2012 Average Score: 76

Overall Center for Veterinary Medicine (CVM) score (1)

Fiscal Year - 2012
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TimeTargetNumber
Oct 20117067
Nov 20117069
Dec 20117071
Jan 20127071
Feb 20127073
Mar 20127067
Apr 20127066
May 201270TBD
Jun 201270TBD
Jul 201270TBD
Aug 201270TBD
Sep 201270TBD

FY 2012 Average Score: 69

Glossary

Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.