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U.S. Department of Health and Human Services

About FDA

Overall website score (1)

Dictionary: When browsing the FDA website, visitors are randomly asked to complete a survey evaluating customer satisfaction factors in areas like look-and-feel, search, navigation, content, site performance, and transparency. Using the American Customer Satisfaction Index (ACSI) methodology, a score is assigned to monthly survey results (2).

Fiscal Year - 2011

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TimeTargetNumber
Nov 2010N/A69
Dec 2010N/A66
Jan 2011N/A66
Feb 2011N/A67
Mar 2011N/A65
Apr 2011N/A67
May 2011N/A67
Jun 2011N/A68
Jul 2011N/A65
Aug 2011N/A65
Sep 2011N/A68

FY 2011 Average Score: 66

Footnotes

  • (1) Tracking against this measure did not begin until November 2010.
  • (2) The American Customer Satisfaction Index (ACSI) is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares.

Overall Center for Biologics Evaluation and Research (CBER) score (1)

Fiscal Year - 2011
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TimeTargetNumber
Nov 2010N/A76
Dec 2010N/A69
Jan 2011N/A71
Feb 2011N/A66
Mar 2011N/A65
Apr 2011N/A63
May 2011N/A65
Jun 2011N/A67
Jul 2011N/A60
Aug 2011N/A68
Sep 2011N/A70

FY 2011 Average Score: 66

Overall Center for Drugs Evaluation and Research (CDER) score (1)

Fiscal Year - 2011
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TimeTargetNumber
Nov 2010N/A69
Dec 2010N/A62
Jan 2011N/A63
Feb 2011N/A67
Mar 2011N/A64
Apr 2011N/A65
May 2011N/A65
Jun 2011N/A67
Jul 2011N/A61
Aug 2011N/A64
Sep 2011N/A64

FY 2011 Average Score: 64

Overall Center for Devices and Radiological Health (CDRH) score (1)

Fiscal Year - 2011
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TimeTargetNumber
Nov 2010N/A67
Dec 2010N/A66
Jan 2011N/A66
Feb 2011N/A68
Mar 2011N/A62
Apr 2011N/A62
May 2011N/A65
Jun 2011N/A74
Jul 2011N/A68
Aug 2011N/A64
Sep 2011N/A67

FY 2011 Average Score: 66

Overall Center for Food Safety and Nutrition (CFSAN) score (1)

Fiscal Year - 2011
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TimeTargetNumber
Nov 2010N/A64
Dec 2010N/A64
Jan 2011N/A61
Feb 2011N/A63
Mar 2011N/A63
Apr 2011N/A64
May 2011N/A65
Jun 2011N/A66
Jul 2011N/A66
Aug 2011N/A62
Sep 2011N/A69

FY 2011 Average Score: 64

Overall Center for Tobacco (CTP) score (1)

Fiscal Year - 2011
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TimeTargetNumber
Nov 2010N/A66
Dec 2010N/A62
Jan 2011N/A65
Feb 2011N/A68
Mar 2011N/A67
Apr 2011N/A71
May 2011N/A72
Jun 2011N/A74
Jul 2011N/A69
Aug 2011N/A63
Sep 2011N/A73

FY 2011 Average Score: 69

Overall Center for Veterinary Medicine (CVM) score (1)

Fiscal Year - 2011
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TimeTargetNumber
Nov 2010N/A68
Dec 2010N/A67
Jan 2011N/A71
Feb 2011N/A72
Mar 2011N/A65
Apr 2011N/A71
May 2011N/A71
Jun 2011N/A74
Jul 2011N/A62
Aug 2011N/A68
Sep 2011N/A65

FY 2011 Average Score: 69

Glossary

Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.