About FDA
Median number of hours to resolve Severity One outages which occurred within the month (1)
Dictionary: The Office of Information Management provides and manages information technology (IT) and other related services to ensure FDA can carry out its mission of promoting and protecting public health in an efficient, effective, productive, and timely manner. One of the ways OIM ensures that FDA employees are able to sustain a high level of productivity is to resolve IT related issues as quickly as possible. Severity One outages are defined as a global failure where work is halted or a potential halt of work for multiple customers on a floor, building or entire Center. OIM tracks the number of Severity One outages that are received during the month and the median number of hours it took for OIM to resolve the issue. OIM strives to reduce the number of hours it takes to resolve Severity One outages and return services to our customers.
Fiscal Year - 2010
| Time | Target | Median |
|---|---|---|
| Oct 2009 | 3 | 2.0 |
| Nov 2009 | 3 | 1.3 |
| Dec 2009 | 3 | 1.0 |
| Jan 2010 | 3 | 1.5 |
| Feb 2010 | 3 | .8 |
| Mar 2010 | 3 | 1.8 |
| Apr 2010 | 3 | 1.4 |
| May 2010 | 3 | 1.5 |
| Jun 2010 | 3 | .9 |
| Jul 2010 | 3 | 3.4 |
| Aug 2010 | 3 | 2.2 |
| Sep 2010 | 3 | 4.9 |
Footnotes
- (1) An outage is resolved when the applicable service ticket is closed.
Number of Severity One outages reported in the month
Fiscal Year - 2010
| Time | Target | Number |
|---|---|---|
| Oct 2009 | N/A | 83 |
| Nov 2009 | N/A | 74 |
| Dec 2009 | N/A | 95 |
| Jan 2010 | N/A | 49 |
| Feb 2010 | N/A | 61 |
| Mar 2010 | N/A | 70 |
| Apr 2010 | N/A | 87 |
| May 2010 | N/A | 61 |
| Jun 2010 | N/A | 70 |
| Jul 2010 | N/A | 99 |
| Aug 2010 | N/A | 102 |
| Sep 2010 | N/A | 121 |
FY 2010 Total: 972
Glossary
Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.
