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U.S. Department of Health and Human Services

About FDA

Percent of IT related outages which were responded to within 3 hours this month (1)

Dictionary: The Office of Information Management and Technology provides and manages information technology (IT) and other related services to ensure FDA can carry out its mission of promoting and protecting public health in an efficient, effective, productive, and timely manner. One of the ways OIM ensures that FDA employees are able to sustain a high level of productivity is to respond to IT related issues as quickly as possible. OIM monitors IT outages and strives to respond to at least 97% of the outages within 3 hours of identification.

Fiscal Year - 2010

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TimeTargetPercent
Oct 200997100
Nov 200997100
Dec 200997100
Jan 201097100
Feb 201097100
Mar 20109777
Apr 201097100
May 201097100
Jun 201097100
Jul 201097100
Aug 201097100
Sep 201097100

FY 2010 Overall: 98%

Footnotes

  • (1) This measure was completed in September 2010.

Number of IT related outages which were responded to within 3 hours this month

Fiscal Year - 2010
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TimeTargetNumber
Oct 2009N/A21
Nov 2009N/A14
Dec 2009N/A25
Jan 2010N/A15
Feb 2010N/A13
Mar 2010N/A17
Apr 2010N/A23
May 2010N/A33
Jun 2010N/A38
Jul 2010N/A36
Aug 2010N/A30
Sep 2010N/A54

FY 2010 Total: 319

Number of IT related outages received this month

Fiscal Year - 2010
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TimeTargetNumber
Oct 2009N/A21
Nov 2009N/A14
Dec 2009N/A25
Jan 2010N/A15
Feb 2010N/A13
Mar 2010N/A22
Apr 2010N/A23
May 2010N/A33
Jun 2010N/A38
Jul 2010N/A36
Aug 2010N/A30
Sep 2010N/A54

FY 2010 Total: 324

Glossary

Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.