About FDA
Percent of IT related outages which were responded to within 3 hours this month (1)
Dictionary: The Office of Information Management provides and manages information technology (IT) and other related services to ensure FDA can carry out its mission of promoting and protecting public health in an efficient, effective, productive, and timely manner. One of the ways OIM ensures that FDA employees are able to sustain a high level of productivity is to respond to IT related issues as quickly as possible. OIM monitors IT outages and strives to respond to at least 97% of the outages within 3 hours of identification.
Fiscal Year - 2010
| Time | Target | Percent |
|---|---|---|
| Oct 2009 | 97 | 100 |
| Nov 2009 | 97 | 100 |
| Dec 2009 | 97 | 100 |
| Jan 2010 | 97 | 100 |
| Feb 2010 | 97 | 100 |
| Mar 2010 | 97 | 77 |
| Apr 2010 | 97 | 100 |
| May 2010 | 97 | 100 |
| Jun 2010 | 97 | 100 |
| Jul 2010 | 97 | 100 |
| Aug 2010 | 97 | 100 |
| Sep 2010 | 97 | 100 |
FY 2010 Overall: 98%
Footnotes
- (1) This measure was completed in September 2010.
Number of IT related outages which were responded to within 3 hours this month
Fiscal Year - 2010
| Time | Target | Number |
|---|---|---|
| Oct 2009 | N/A | 21 |
| Nov 2009 | N/A | 14 |
| Dec 2009 | N/A | 25 |
| Jan 2010 | N/A | 15 |
| Feb 2010 | N/A | 13 |
| Mar 2010 | N/A | 17 |
| Apr 2010 | N/A | 23 |
| May 2010 | N/A | 33 |
| Jun 2010 | N/A | 38 |
| Jul 2010 | N/A | 36 |
| Aug 2010 | N/A | 30 |
| Sep 2010 | N/A | 54 |
FY 2010 Total: 319
Number of IT related outages received this month
Fiscal Year - 2010
| Time | Target | Number |
|---|---|---|
| Oct 2009 | N/A | 21 |
| Nov 2009 | N/A | 14 |
| Dec 2009 | N/A | 25 |
| Jan 2010 | N/A | 15 |
| Feb 2010 | N/A | 13 |
| Mar 2010 | N/A | 22 |
| Apr 2010 | N/A | 23 |
| May 2010 | N/A | 33 |
| Jun 2010 | N/A | 38 |
| Jul 2010 | N/A | 36 |
| Aug 2010 | N/A | 30 |
| Sep 2010 | N/A | 54 |
FY 2010 Total: 324
Glossary
Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.
