• Decrease
  • Normal
  • Increase
U.S. Department of Health and Human Services

About FDA

Facility Management Services – Median number of business days from service ticket opened to service ticket closed within the month (1)

Dictionary: The Office of Management - Office of Shared Services (OSS) functions as an internal support office for all FDA centers. Service tickets are recorded to track customer issues until they are resolved. Services that are provided by OSS range from facility management, financial management, fleet and mail services, etc. These services impact the public health indirectly through the centers that OSS supports. The desired trend is to reduce the average number of life cycle business days for services tickets.

Fiscal Year - 2012

Skip graphic and jump to text data

TimeTargetMedian
Oct 2011N/A6
Nov 2011N/A5
Dec 2011N/A5
Jan 2012N/A7
Feb 2012N/A5
Mar 2012N/A5
Apr 2012N/A5
May 2012N/A5
Jun 2012N/A6
Jul 2012N/A6
Aug 2012N/A5
Sep 2012N/ATBD

Footnotes

  • (1) A closed ticket indicates a completed ticket. Service tickets categorized as employee locator service or wrong number are excluded from this measure.

Acquisition, Contracts, and Grants Services - Median number of business days from service ticket opened to service ticket closed within the month

Fiscal Year - 2012

Skip graphic and jump to text data

TimeTargetMedian
Oct 2011N/A1
Nov 2011N/A1
Dec 2011N/A1
Jan 2012N/A1
Feb 2012N/A1
Mar 2012N/A1
Apr 2012N/A1
May 2012N/A1
Jun 2012N/A1
Jul 2012N/A1
Aug 2012N/A1
Sep 2012N/ATBD

Finance and Travel Services - Median number of business days from service ticket opened to service ticket closed within the month

Fiscal Year - 2012

Skip graphic and jump to text data

TimeTargetMedian
Oct 2011N/A1
Nov 2011N/A1
Dec 2011N/A1
Jan 2012N/A1
Feb 2012N/A1
Mar 2012N/A1
Apr 2012N/A4
May 2012N/A1
Jun 2012N/A1
Jul 2012N/A1
Aug 2012N/A1
Sep 2012N/ATBD

Office of Equal Employment Opportunity (OEEO) - Median number of business days from service ticket opened to service ticket closed within the month

Fiscal Year - 2012

Skip graphic and jump to text data

TimeTargetMedian
Oct 2011N/A1
Nov 2011N/A3
Dec 2011N/AN/A
Jan 2012N/A1
Feb 2012N/A1
Mar 2012N/A21
Apr 2012N/AN/A
May 2012N/AN/A
Jun 2012N/A1
Jul 2012N/A1
Aug 2012N/A0
Sep 2012N/ATBD

Other (Fleet Management, Mail) - Median number of business days from service ticket opened to service ticket closed within the month (2)

Fiscal Year - 2012

Skip graphic and jump to text data

TimeTargetMedian
Oct 2011N/A1
Nov 2011N/A2
Dec 2011N/A2
Jan 2012N/A1
Feb 2012N/A4
Mar 2012N/A3
Apr 2012N/A1
May 2012N/A1
Jun 2012N/A1
Jul 2012N/A1
Aug 2012N/A2
Sep 2012N/ATBD

Footnotes

  • (2) Beginning in April 2011, eArrive metrics are reported separate from the “Other” service ticket category.

eArrive - Median number of business days from service ticket opened to service ticket closed within the month (2)

Fiscal Year - 2012

Skip graphic and jump to text data

TimeTargetMedian
Oct 2011N/A1
Nov 2011N/A1
Dec 2011N/A2
Jan 2012N/A2
Feb 2012N/A4
Mar 2012N/A3
Apr 2012N/A2
May 2012N/A1
Jun 2012N/A3
Jul 2012N/A3
Aug 2012N/A6
Sep 2012N/ATBD

Footnotes

  • (2) Beginning in April 2011, eArrive metrics are reported separate from the “Other” service ticket category.

Glossary

Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.