• Decrease
  • Normal
  • Increase
U.S. Department of Health and Human Services

About FDA

Number of service tickets which remain open at the end of the month that have been open for more than 30 days (1)

Dictionary: The Office of Management - Office of Shared Services (OSS) functions as an internal support office for all FDA centers. Service tickets are recorded to track customer issues until they are resolved. Services that are provided by OSS range from facility management, financial management, fleet and mail services, etc. These services impact the public health indirectly through the centers that OSS supports. The desired trend is to reduce the average number of life cycle business days for services tickets.

Fiscal Year - 2011

Skip graphic and jump to text data

TimeTargetNumber
Oct 2010N/A638
Nov 2010N/A1,012
Dec 2010N/A360
Jan 2011N/A282
Feb 2011N/A301
Mar 2011N/A302
Apr 2011N/A298
May 2011N/A333
Jun 2011N/A321
Jul 2011N/A236
Aug 2011N/A216
Sep 2011N/A267

Footnotes

  • (1) Service tickets categorized as employee locator service or wrong number are excluded from this measure.

Facility Management Services

Fiscal Year - 2011
Skip graphic and jump to text data.

TimeTargetNumber
Oct 2010N/A304
Nov 2010N/A261
Dec 2010N/A239
Jan 2011N/A232
Feb 2011N/A232
Mar 2011N/A233
Apr 2011N/A238
May 2011N/A282
Jun 2011N/A280
Jul 2011N/A197
Aug 2011N/A167
Sep 2011N/A201

Acquisition, Contracts, and Grants Services

Fiscal Year - 2011
Skip graphic and jump to text data.

TimeTargetNumber
Oct 2010N/A14
Nov 2010N/A8
Dec 2010N/A7
Jan 2011N/A1
Feb 2011N/A0
Mar 2011N/A1
Apr 2011N/A2
May 2011N/A7
Jun 2011N/A4
Jul 2011N/A2
Aug 2011N/A2
Sep 2011N/A2

Finance and Travel Services

Fiscal Year - 2011
Skip graphic and jump to text data.

TimeTargetNumber
Oct 2010N/A260
Nov 2010N/A84
Dec 2010N/A50
Jan 2011N/A31
Feb 2011N/A40
Mar 2011N/A35
Apr 2011N/A43
May 2011N/A37
Jun 2011N/A29
Jul 2011N/A30
Aug 2011N/A33
Sep 2011N/A48

Office of Equal Employment Opportunity (OEEO)

Fiscal Year - 2011
Skip graphic and jump to text data.

TimeTargetNumber
Oct 2010N/A3
Nov 2010N/A3
Dec 2010N/A1
Jan 2011N/A0
Feb 2011N/A0
Mar 2011N/A0
Apr 2011N/A1
May 2011N/A0
Jun 2011N/A0
Jul 2011N/A0
Aug 2011N/A0
Sep 2011N/A0

Other (Fleet Management, Mail) (2)

Fiscal Year - 2011
Skip graphic and jump to text data.

TimeTargetNumber
Oct 2010N/A57
Nov 2010N/A656
Dec 2010N/A63
Jan 2011N/A18
Feb 2011N/A29
Mar 2011N/A33
Apr 2011N/A9
May 2011N/A5
Jun 2011N/A7
Jul 2011N/A7
Aug 2011N/A9
Sep 2011N/A10

Footnotes

  • (2) Beginning in April 2011, eArrive metrics are reported separate from the “Other” service ticket category.

eArrive (2)

Fiscal Year - 2011
Skip graphic and jump to text data.

TimeTargetNumber
Apr 2011N/A5
May 2011N/A2
Jun 2011N/A3
Jul 2011N/A5
Aug 2011N/A5
Sep 2011N/A6

Footnotes

  • (2) Beginning in April 2011, eArrive metrics are reported separate from the “Other” service ticket category.

Glossary

Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.