• Decrease
  • Normal
  • Increase
U.S. Department of Health and Human Services

About FDA

Number of service tickets which remain open at the end of the month that have been open for more than 30 days (1)

Dictionary: The Office of Management - Office of Shared Services (OSS) functions as an internal support office for all FDA centers. Service tickets are recorded to track customer issues until they are resolved. Services that are provided by OSS range from facility management, financial management, fleet and mail services, etc. These services impact the public health indirectly through the centers that OSS supports. The desired trend is to reduce the average number of life cycle business days for services tickets.

Fiscal Year - 2012

Skip graphic and jump to text data

TimeTargetNumber
Oct 2011N/A322
Nov 2011N/A366
Dec 2011N/A450
Jan 2012N/A329
Feb 2012N/A320
Mar 2012N/A287
Apr 2012N/A330
May 2012N/A357
Jun 2012N/A388
Jul 2012N/A407
Aug 2012N/A477
Sep 2012N/ATBD

Footnotes

  • (1) Service tickets categorized as employee locator service or wrong number are excluded from this measure.

Facility Management Services

Fiscal Year - 2012
Skip graphic and jump to text data.

TimeTargetNumber
Oct 2011N/A229
Nov 2011N/A291
Dec 2011N/A364
Jan 2012N/A242
Feb 2012N/A222
Mar 2012N/A215
Apr 2012N/A242
May 2012N/A273
Jun 2012N/A328
Jul 2012N/A348
Aug 2012N/A412
Sep 2012N/ATBD

Acquisition, Contracts, and Grants Services

Fiscal Year - 2012
Skip graphic and jump to text data.

TimeTargetNumber
Oct 2011N/A2
Nov 2011N/A2
Dec 2011N/A3
Jan 2012N/A3
Feb 2012N/A8
Mar 2012N/A3
Apr 2012N/A8
May 2012N/A13
Jun 2012N/A8
Jul 2012N/A5
Aug 2012N/A5
Sep 2012N/ATBD

Finance and Travel Services

Fiscal Year - 2012
Skip graphic and jump to text data.

TimeTargetNumber
Oct 2011N/A68
Nov 2011N/A45
Dec 2011N/A52
Jan 2012N/A53
Feb 2012N/A61
Mar 2012N/A63
Apr 2012N/A74
May 2012N/A65
Jun 2012N/A45
Jul 2012N/A49
Aug 2012N/A49
Sep 2012N/ATBD

Office of Equal Employment Opportunity (OEEO)

Fiscal Year - 2012
Skip graphic and jump to text data.

TimeTargetNumber
Oct 2011N/A0
Nov 2011N/A0
Dec 2011N/A0
Jan 2012N/A0
Feb 2012N/A0
Mar 2012N/A0
Apr 2012N/A0
May 2012N/A0
Jun 2012N/A0
Jul 2012N/A0
Aug 2012N/A0
Sep 2012N/ATBD

Other (Fleet Management, Mail) (2)

Fiscal Year - 2012
Skip graphic and jump to text data.

TimeTargetNumber
Oct 2011N/A15
Nov 2011N/A17
Dec 2011N/A20
Jan 2012N/A22
Feb 2012N/A23
Mar 2012N/A1
Apr 2012N/A1
May 2012N/A1
Jun 2012N/A7
Jul 2012N/A1
Aug 2012N/A3
Sep 2012N/ATBD

Footnotes

  • (2) Beginning in April 2011, eArrive metrics are reported separate from the “Other” service ticket category.

eArrive (2)

Fiscal Year - 2012
Skip graphic and jump to text data.

TimeTargetNumber
Oct 2011N/A8
Nov 2011N/A11
Dec 2011N/A11
Jan 2012N/A9
Feb 2012N/A6
Mar 2012N/A5
Apr 2012N/A5
May 2012N/A5
Jun 2012N/A0
Jul 2012N/A4
Aug 2012N/A8
Sep 2012N/ATBD

Footnotes

  • (2) Beginning in April 2011, eArrive metrics are reported separate from the “Other” service ticket category.

Glossary

Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.