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U.S. Department of Health and Human Services

About FDA

Number of service tickets which remain open at the end of the month (1)

Dictionary: The Office of Management - Office of Shared Services (OSS) functions as an internal support office for all FDA centers. Service tickets are recorded to track customer issues until they are resolved. Services that are provided by OSS range from facility management, financial management, fleet and mail services, etc. These services impact the public health indirectly through the centers that OSS supports. The desired trend is to reduce the average number of life cycle business days for services tickets.

Fiscal Year - 2012

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Oct 2011N/A838
Nov 2011N/A829
Dec 2011N/A909
Jan 2012N/A733
Feb 2012N/A775
Mar 2012N/A696
Apr 2012N/A690
May 2012N/A823
Jun 2012N/A821
Jul 2012N/A981
Aug 2012N/A1,180
Sep 2012N/ATBD


  • (1) Service tickets categorized as employee locator service or wrong number are excluded from this measure.


Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.