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U.S. Department of Health and Human Services

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Number of service tickets which remain open at the end of the month (1)

Dictionary: The Office of Management - Office of Shared Services (OSS) functions as an internal support office for all FDA centers. Service tickets are recorded to track customer issues until they are resolved. Services that are provided by OSS range from facility management, financial management, fleet and mail services, etc. These services impact the public health indirectly through the centers that OSS supports. The desired trend is to reduce the average number of life cycle business days for services tickets.

Fiscal Year - 2010

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Oct 2009N/A2,039
Nov 2009N/A1,907
Dec 2009N/A2,071
Jan 2010N/A2,306
Feb 2010N/A1,550
Mar 2010N/A1,615
Apr 2010N/A2,129
May 2010N/A1,903
Jun 2010N/A2,387
Jul 2010N/A2,368
Aug 2010N/A1,806
Sep 2010N/A2,069


  • (1) Service tickets categorized as employee locator service or wrong number are excluded from this measure.


Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.