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U.S. Department of Health and Human Services

About FDA

Number of service tickets which remain open at the end of the month (1)

Dictionary: The Office of Management - Office of Shared Services (OSS) functions as an internal support office for all FDA centers. Service tickets are recorded to track customer issues until they are resolved. Services that are provided by OSS range from facility management, financial management, fleet and mail services, etc. These services impact the public health indirectly through the centers that OSS supports. The desired trend is to reduce the average number of life cycle business days for services tickets.

Fiscal Year - 2011

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Oct 2010N/A2,479
Nov 2010N/A1,929
Dec 2010N/A1,166
Jan 2011N/A1,174
Feb 2011N/A920
Mar 2011N/A965
Apr 2011N/A802
May 2011N/A773
Jun 2011N/A769
Jul 2011N/A774
Aug 2011N/A709
Sep 2011N/A865


  • (1) Service tickets categorized as employee locator service or wrong number are excluded from this measure.


Note: The data provided on this website is produced on an ongoing basis for performance management purposes and is subject to change due to updates of preliminary estimates, corrections, or other reasons. In addition, FDA may change the type or amount of data provided on this website at any time. Information marked as "Completed" may include measures and/or key projects for which activities are ongoing but no longer tracked as part of FDA-TRACK.