My physician's office began using nextgen emr.
The nurse entered in my son's info and then his heart rate.
The software flagged his heart rate -almost as a vital sign monitoring function- as abnormal and told the nurse to take action.
However, my son's heart rate was normal for an 8 mo infant at 120 beats/min.
The software seems to not be properly validated as it misguided the nurse on treatment of an infant.
Luckily, the nurse knew better and knew that my infant son's heart rate was normal.
I am concerned that this malfunction and others that may exist could prompt incorrect treatments/actions by a nurse or physician if they were to recur, especially if under a stressed environment.
Diagnosis: electronic pt record mgmt sys.