The customer has not allowed draeger to inspect the device.
It was reported that the unit was being used in the manual heating mode.
In this mode, the user should constantly observe the infant, and monitor the infant temperature to avoid over heating or under heating.
The device is designed so that when in manual mode if the warmer is in operation for longer than 10 mins, the check pt indicator illuminates and the alarm sounds.
The indicator remains illuminated, and the alarm continues to sound every 30 seconds for 5 mins or until the user acknowledges the alarm.
If the alarm has not been acknowledged for a total of 15 mins, the heater will shut off and a three level alarm sounds continuously.
The user must acknowledge this alarm to restart the heater output.
The investigation has not determined any product malfunction.
The reported pt injury may potentially be due to user error.