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U.S. Department of Health and Human Services

Class 2 Device Recall Viterion V100 Telehealth Monitors

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  Class 2 Device Recall Viterion V100 Telehealth Monitors see related information
Date Initiated by Firm November 15, 2012
Date Posted February 14, 2013
Recall Status1 Open3, Classified
Recall Number Z-0820-2013
Recall Event ID 64111
510(K)Number K030419  
Product Classification Monitor,physiological,patient(without arrhythmia detection or alarms) - Product Code MWI
Product Viterion TeleHealth Monitor Model Number V100, Product Codes 09377512 (US) and 04480218 (UK). Physiological patient monitor (without arrhythmia detection or alarms). Viterion V100, V100-BGM and V500 Telehealth Monitors transfer medical information.
Code Information All units are affected. List of affected serial numbers were provided as Excel spreadsheet due to the large volume.
Recalling Firm/
Viterion TeleHealthcare Llc
555 White Plains Rd
Tarrytown NY 10591-5101
For Additional Information Contact Rick Kates
Manufacturer Reason
for Recall
Viterion telehealth monitors do not transmit "HI" (above the meter's measurable range) and "LO" (below the meter's measurable range) blood glucose readings from Bayer's Contour Elite XL blood glucose meters, or from Roche's Accu-Chek Advantage 03 and 04 meters to healthcare professionals.
FDA Determined
Cause 2
Software design
Action Bayer Healthcare sent "IMPORTANT RECALL INFORMATION" to all affected customers.The letter identified the product, problem, and actions to be taken by the customers. Contact Viterion Support at 1-800-866-0133 option 1 for questions relating to this issue.
Quantity in Commerce Domestic: 19,106 units; Foreign: 267 units
Distribution Worldwide Distribution-USA (nationwide) and the United Kingdom.
Total Product Life Cycle TPLC Device Report

1 A record in this database is created when a firm initiates a correction or removal action. The record is updated if the FDA identifies a violation and classifies the action as a recall, and it is updated for a final time when the recall is terminated. Learn more about medical device recalls.
2 Per FDA policy, recall cause determinations are subject to modification up to the point of termination of the recall.
3 The manufacturer has initiated the recall and not all products have been corrected or removed. This record will be updated as the status changes.
510(K) Database 510(K)s with Product Code = MWI and Original Applicant = VITERION TELEHEALTHCARE LLC