At the olympus service center, the customer¿s issue was not confirmed.The scope passed the leak test.Other issues were found.The bending section cover glue was cracked.The forceps cover glue was peeling.The scope connector was loose, and the customer label had corrosion.The investigation is ongoing.A supplemental report will be submitted upon completion of the investigation.
|
It was reported by the customer, the evis exera ii ultrasound gastrovideoscope had a leak at the distal tip.No patient harm reported.During the evaluation of the device, it was noted the forceps cover glue was peeling.This report is to capture the reportable malfunction of peeling forceps cover glue noted at estimation.
|
This report is being supplemented to provide additional information based on the legal manufacturer's investigation.A review of the device history record found no deviations that could have caused or contributed to the reported issue.It has been over 5 years since the subject device was manufactured.Based on the results of the legal manufacturer's investigation, the root cause of the forceps cover glue peeling could not be identified.However, it is possible the cause was related to some kind of external force that was applied to the relevant part.Per the instructions for use: -inspect the external surface of the entire insertion section including the bending section and the distal end for dents, bulges, swelling, scratches, holes, sagging, transformation, bends, adhesion of foreign bodies, missing parts, protruding objects, or other irregularities.Olympus will continue to monitor field performance for this device.
|