A roche representative stated the customer received a questionable high glucose result for one patient from an accu-chek inform ii meter.The serial number was requested but was not provided.The specific date of the event was requested, but was not provided.The patient was receiving a high dose of ascorbic acid and the hospital had a policy to not use the device on patients receiving this treatment.However, the staff member did not follow the policy and the glucose result from the meter was greater than 400 mg/dl.The patient was given a dose of insulin based on the result.Additional information was provided that the patient later died.The exact date and cause of death was requested but was not provided.The hospital stated the death was due to a human error by the nurse caring for the patient.A comparison test was performed with a blood gas instrument, but no specific details could be provided.Multiple attempts to obtain further information regarding the event were made via several forms of communication.No additional information was provided.The customer was advised of the limitations for use of the strips on patients receiving ascorbic acid.The suspect meter and strips were requested to be returned for further investigation, but no product was received.Therefore a specific root cause could not be determined.Routine retention testing is performed.Retention testing data is reviewed and appropriate actions are taken as needed.Potential factors that could influence the results include the intravenous administration of ascorbic acid, impairment of peripheral circulation, and incorrect storage of the strips.A malfunction of the device was not indicated.Product labeling states, "intravenous administration of ascorbic acid which results in blood concentrations of ascorbic acid >3 mg/dl will cause overestimation of blood glucose results.".
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