Radiation-Emitting Electronic Products Corrective Actions

Medical Device Recalls

Date Initiated by Firm	December 20, 2010
Create Date	March 04, 2011
Recall Status¹	Terminated ³
Recall Number	Z-1559-2011
Recall Event ID	57500
Product	Wall Mounting Plate, an accessory to the Gendex eXpert DC (REF 110-0205G1) and 765DC (REF 110-0155G1)Intraoral X-Ray Systems; Gendex Dental Systems, Des Plaines, IL USA The wall mounting plate is used to install the Master Control unit of the X-ray system to two wooden wall studs spaced at 16", or to a wall supported by steel studs.
Recalling Firm/ Manufacturer	Gendex Dental Systems 901 W Oakton St Des Plaines IL 60018-1843
For Additional Information Contact	Ms. Elizabeth Lazaro 267-954-0365
Manufacturer Reason for Recall	The X-Ray unit may break loose from the mounting plate and fall off the wall due to defects in the mounting plate.
Action	The firm, Gendex, sent an "URGENT MEDICAL DEVICE FIELD CORRECTION" letter dated December 20, 2010 to their customers. A revised notification letter dated January 20, 2011, was sent to the customers providing further clarification on instruction to correct the problem, as well as a template for end user notification. The letters described the product, problem and actions to be taken. The customers were instructed to contact their customers, inform them of the issue and replace the wall-mounting plate. The customers were also instructed to complete and return the attached acknowledgement form via fax to 215-997-5665 Attn: Regulatory Affairs or email to: regulatory.affairs@gendex.com and contact Gendex Customer Service at 1-800-323-8029. If you have any questions or concerns, contact the Regulatory Affairs Associate at 847-364-3290 or regulatory.affairs@gendex.com.
Quantity in Commerce	34 wall plates
Distribution	Worldwide distribution: USA and countries including: Australia, Canada and Germany.

¹ A record in this database is created when a firm initiates a correction or removal action. The record is updated if the FDA identifies a violation and classifies the action as a recall, and it is updated for a final time when the recall is terminated. Learn more about medical device recalls. ³ For details about termination of a recall see Code of Federal Regulations (CFR) Title 21 §7.55.