Device has not been returned for evaluation.Based on the onsite evaluation, the field service engineer(fse) observed that the detergent pump, sensor, and tubing could be contributing factors, and these components were successfully replaced.Fse then observed that the basin's temperature probe was loosened and also could be a contributing source of the leak.Fse tightened down the temperature probe and informed the customer that possibly the fluid leaking from the machine was coming from the loosened temperature probe.While running a test cycle, the unit would not drain.After further investigation, the drain pump could not be activated.The device was placed out of use pending the drain pump order.The cause could not be determined.No further information was reported.
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The investigation has been completed.A device history record (dhr) did not find any defects or nonconformities.All records indicate that the device was manufactured in accordance with all applicable procedures.The cause of the event cannot be conclusively determined.Possible causes include: a detergent leakage that might have occurred due to a loose temperature sensor.It may have caused a malfunction of the drain pump, which led cleaning fluid to remain in the reprocessing basin, as the fluid was impossible to be drained.
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