Product complaint # (b)(4).Investigation summary: no device associated with this report was received for examination.The provided x-rays and photo images confirmed the reported allegations.The root cause is attributed to inadvertent use error.The information received will be retained for potential series investigations if triggered by trend analysis, post market surveillance, or other events within the quality system.Depuy considers the investigation closed.Should additional information be received, the information will be reviewed, and the investigation will be re-opened as necessary. the poly and cup both have pieces that have fractured and/or worn away.The x-rays confirm that the cup was poorly positioned.The root cause is due to poor placement of the cup.The poor positioning would have contributed to edge loading of the liner/cup construct leading to the poly fracture and subsequent disassociation.
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