It was reported that patient liaison spoke with the patient on recommendation of local sales representative.The patient is upset because his pump doesn't work and claims that he can't squeeze it to get a pop.He has tried the trouble shooting maneuvers (to include the burp/anti-stiction and reboot) but when he pushes the pump it goes flat and stays flat.Another piece of his frustration is that he can not get anyone from the drs office to return his call.The sales representative met with the patient and he is being scheduled to replace the ipp pump only, unless there is a leak, which they will realize until the pump is exposed in the operating room.
|