Customer reported via phone call high blood glucose levels.Customer's blood glucose level was over 600 mg/dl.Troubleshooting was performed.Customer experienced pain, redness on their skin, abscess and treated their high blood glucose via insulin pump and insulin drip while hospitalized.Customer went to the emergency room due to high blood glucose levels.Customer was advised to change out their entire infusion set, reservoir, insulin and treat their blood glucose via healthcare provider's instructions.The insulin pump will not be returned for analysis.
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