It was reported that patient had implantable neurostimulator (ins) implanted recently in routine battery replacement procedure.Manufacturer's representative (rep) wanted to know how to use the antenna locate (al) feature, because the patient was getting poor coupling since starting to charge.Patient had no bandages and has got an ok from the doctor to charge.Charging was tested in the operating room and got 6 coupling boxes and now the patient cannot get more than 2 boxes.Technical services reviewed device orientation, possible flip, using al feature possible post-op swelling, etc for the rep.Additional information was received stating the patient was going to get a new recharging system to make sure it wasn't a recharger issue.The patient will see the rep and hcp next week to make sure it was not a swelling issue.Additional information was received stating the patient was still having a hard time charging.The ins was in the patient's abdomen.The caller could feel the left and right corners of the ins but not the bottom.The al showed 58/60.When the patient laid on his back, they got 4 coupling bars but when they sit, they get 0-2 bars.It was suggested that the patient wear something tight to get a closer charge.
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