It was reported that customer first let representative knows of the issue when s & n was aware that there was a silicone issue with the allevyn dressings.After finding the issue and changed the manufacturing process, representative let the customer know she shouldn't be seeing this problem any longer.As of today, 5/26/2020, my customer said she has been meaning to send me pictures of the silicone issue still occurring.Photos attached and no harm or injury to the patient reported.
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The device used in treatment has not been returned for evaluation, but photos with additional information provided we have been able to establish a relationship between the device and the reported event.The photos supplied confirm silicone gel offset to patients¿ skin.The probable root cause is a raw material issue.The manufacturing records cannot be reviewed as no lot or batch number was provided.The complaint history file contains further instances of the reported events; however, this investigation is now complete with no further action deemed necessary at this stage.This investigation is now complete with no further action deemed necessary at this stage.Smith + nephew are taking further actions relating to the failure reported and continue to monitor for adverse trends.
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