No further information was able to be obtained from this customer.However, a handpiece was returned for evaluation.The manufacturing device history record (dhr) was reviewed.Based on qa assessment, the product met specifications at the time of release.A visual assessment of the returned sample found no visual non-conformities.The handpiece was connected to a resistance test box, where it¿s input and output impedance were found to be within specification.The returned sample was connected to a calibrated system.The handpiece tuned successfully and completed a five minute burn-in test with the system set at 100% ultrasonic and torsional power.During the burn-in test the temperature of the hp was measured and was found to be within specifications.The handpiece was connected to dynamic tuning fixture (dtf) for stroke length testing on the longitudinal and torsional movements which found the handpiece to meet specifications.The handpiece was found to meet specifications.Therefore, the root cause of the reported event cannot be determined conclusively.The manufacturer internal reference number is: (b)(4).
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