Device was received for evaluation.
Evaluation of the device found that the 'a' rubber glue was peeling off and threads were showing.
The c body distal end of the bending section was observed to be detached.
In addition, dents and scratches on the plastic were observed.
Minor scratches were found on the light guide.
The identified parts were replaced, device was repaired.
Once completed, the device was tested and passed all required testing and specifications.
Based on evaluation findings the reported issue was confirmed.
The likely cause of the issue was due to mishandling.
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