Additional information provided in d.10., h.3., h.6., and h.10.The customer did not retain the product lot information for this procedure pack, therefore the device history records traceable to the reported procedure pack could not be reviewed.The returned sample was visually inspected and no obvious defects were found.The connector and the fittings were intact and could be fully engaged to the cassette during setup.Surgical residue was found inside the cassette and the aspiration line of the i/a manifold indicating use.A calibrated console representing the current software version was used to test the sample.The ball in the drip chamber¿s check valve moved freely per specification.The sample could prime and tune with the ultrasonic handpiece successfully.The irrigation and aspiration pressure were measured at multiple set points and met specifications.No message code appeared on the screen.Fluid flowed from bss to the drain bag without any interfering.No leakage was detected from the pump elastomer or on the pump area of the fluidics module.Cleaning process was able to be performed after functional test was completed.The sample passed functionality and aspiration performance evaluation.The root cause of the customer's complaint could not be established; the returned sample met specifications.After investigation of this complaint, it has been determined that this sample met specifications; therefore, no corrective action is required at this time.The manufacturer internal reference number is: (b)(4).
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