It was reported that during a routine box change for normal battery depletion, the programmer had an unexpected loss of wireless telemetry.The base and head were connected and wireless function ticked and the device was interrogated and reprogrammed in the box.Once leads were connected and an attempt was made to program the device further an error message stating that programming could not be performed as there was a poor connection to the header.After the error, the header appeared to be going in and out of telemetry.Troubleshooting was performed following the steps onscreen but did not resolve the issue.After trying to reconnect with the device, it also lost its bluetooth connection to the application and it could not be established anymore in the same session.The programmer remains in use.No patient complications have been reported as a result of this event.
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