It was reported that the problem occurred only with the drainage kit and not the gauze drainage kit but the corresponding part number was given.During the course of the treatment in the anal area with canal drainage, both the touch pump and the go pump repeatedly displayed blockage alarms with the drainage.Due to the frequent alarm, the patient suffered from wound healing disorders and the findings worsened.This led to several additional operating theaters and a longer hospital stay.The problem lies on the t-vent of the drainage.
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The devices used in treatment have not been returned for evaluation, nor further information regarding the devices and patients update.Due to this we are unable to conduct a full assessment to establish a relationship between the event reported and the device.If details are received in the future then these complaints can be re-assessed.Alarm thresholds are set after thorough testing and are always set to ensure the complete safety of the patient.It is possible in extreme cases that the alarm may trigger inadvertently.In this instance therapy will still be delivered.The instructions for use offer further guidance with regards to false alarms.A review of the instructions for use found adequate warnings, precautions and instructions on steps to be taken in relation to this event complaint history for the reported event has been reviewed, revealing further instance which are being monitored to determine if additional corrective actions are required, however this investigation is now complete.No relevant supporting clinical information has been provided to assist with a clinical investigation, and the patient's current condition is unknown.Therefore, based on insufficient information, a thorough clinical assessment cannot be performed at this time.Should any additional clinical information be provided this complaint will be re-evaluated.The associated risk files contain multiple failure modes that lead to blockage alarms occurring on renasys consoles.Failure modes include patient laying on the tubing, incorrect application of the dressing or an actual blockage which could lead to local infection, maceration and delayed wound healing.Without further information as to the nature of the adverse event or the cause of the blockage alarm, the failure mode or harm cannot be further narrowed down.As no batch/lot number has been provided it has not been possible to complete a review of the associated records.However at this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.Please be assured that all products are released to market following rigorous quality checks during production and prior to despatch.By acknowledging and investigating your complaint this collaboration enables us to drive our passion to continuously review, improve and steer our shared purpose of providing the best possible outcome for customer and patients.Smith and nephew take all customer complaints and concerns seriously, we strive to have the best understanding of our patients needs and have built a strong culture of care, collaboration and courage to offer a service which we are proud of.
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