G4: 14sep2020.B4: 14sep2020.The device was not on a patient at the time of the event.There was no patient or user harm reported.An authorized service personnel(asp) was dispatched to the customer site, and it was determined that the video graphic array(vga) printed circuit board assembly(pcba) needed to be replaced to return the device to working condition.The customer used another service provider to perform the corrective maintenance, and the vga-pcba was replaced.The device passed all performance verification testing.Following the repair, the device was returned to the customer to be placed back into service.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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