This report is supplemented in the following fields: e2, e3 h6 and h10.Event description: customer found connection issues, hand piece unable to attach.The device was returned, upon evaluation by olympus service, the complaint was confirmed, damage to the suction barb on the proximal end of the transducer was observed preventing the user from connecting suction tubing securely to the transducer.The instructions for use (80862 rev ag), "caution: the cyberwand transducer has a validated lifetime of 100 reuses.Follow hospital procedure for tracking number of uses.Caution: the cyberwand transducer has not been validated in automated washing disinfection equipment.The manual cleaning steps as defined in this section must be followed." olympus will continue to monitor the field performance of this device.Dhr review was performed and no non-conformances that would cause the reported malfunction were noted.No further information was reported.
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