We have now concluded our investigation into this complaint.The product, intended for use in treatment, was not received for evaluation.We have not been able to establish a relationship between the device and the event reported or determine a root cause on this occasion.If a complaint sample becomes available, the complaint will be reevaluated.Manufacturing batch records and packing batch records were reviewed, there were no anomalies noted which would contribute to this complaint.The product met all specifications upon release into distribution.A three-year complaint history review was completed and no other complaints have been received associated with this failure mode.Our clinical evaluation concluded: after multiple patch tests, this case document a patient with reactions to several chemical components, in addition to the removed wipes.Therefore, it is uncertain if the reaction patient experienced is due to an allergy to the remove wipes or the result of a non-allergic irritation caused by one or more chemicals used concurrently.The provided photo confirms the reported skin irritation; however, based on the limited information provided, its root cause cannot be determined.Per subsequent email, the treatment discontinued with the removal of the barrier-forming product.Per report: ¿the area under the dressing has recovered remarkably and is almost normal.¿ therefore, no further clinical assessment is warranted at this time.No further actions are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith + nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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